COVID-19 WORKFORCE EMERGENCY RESPONSE MANAGEMENT
Quickly develop new cloud-based applications to replace either legacy technology or to accomplish new mission requirements using low code platforms such as Microsoft Dynamics and ServiceNow. Eliminate the need to maintain these systems physically and reduce operations and maintenance costs. Simple applications can be designed, delivered, and implemented in a manner that is fully compliant with your agency security and Software Development Life Cycle (SDLC) processes, sometimes in a matter of weeks.
ServiceNow developed four applications to help your agency activate your response to the challenges presented by the COVID-19 pandemic. Buchanan & Edwards can help your agency implement these applications faster using our solution accelerator to improve self-service, triage, HR routing, exposure targeting, stage workflows, integration, contact tracing, and reporting.
EMERGENCY OUTREACH
This application notifies employees of safety measures and allows them to self-report health status. The emergency notification and self-report request allows customization of who to send the message to, a notification can be directed to set individuals, a team, or even companywide. After an employee receives the notification, they have an option to self-report their health status to ensure employee safety and anticipate staffing gaps. Managers will have access to graphical dashboards which make it easy for employers to monitor status. Employers will also have the option to request a status report within the message notification they receive. Communications can take place via e-mail or phone push notifications.
EMERGENCY SELF-REPORT
This application enables employees to report quarantine status and confirm return to work. This enables managers, HR, and response teams to take appropriate actions through workflows keeping in mind employee safety first and minimal impact to team productivity. This is achieved by an employee first reporting their status to their managers via the Emergency Self Report application. Self-report options include: In quarantine, Reporting symptoms, Returning to work, Decline to say or -None-. If an employee self-reports Reporting symptoms or In quarantine, their manager and HR is notified. The application also helps provide the employee notifications of when they can safely return to work.
Managers have access to the Manager Self-Report Dashboard. The dashboard will provide a summary of each employee’s status in the managers team and if an employee is quarantined, the estimated number of days until the employee can return to work. The dashboard also provides a visual team organization chart with color coding of each employee's status. In addition, the dashboard helps the manager track open tasks/assignments of each of their team members. This makes it easy to identify tasks that need to be reassigned to other team members to ensure workload continuity.
HR has access to all self-reported cases via Crisis Tasks. When an employee self-reports, a crisis task record is created. This task record provides additional visibility, so HR knows what employees to follow up with to check in on their current status, provide regular check-ins, support as needed, and know when an employee is ready for work.
In contrast to email or phone reporting and manual data consolidation, Emergency Self Report provides a digital workflow that captures and automatically rolls up employee reporting data for analysis and action. Response teams can view a roll-up of the crisis task records, sort the data in multiple ways for analysis, and drill down into the details of any report.
EMERGENCY EXPOSURE MANAGEMENT
This application identifies illness exposure among employees. If an employee self-reports exposure to an infectious disease like COVID-19, an organization can analyze data based on location and employee’s meetings to identify what other employees may have been exposed. An employer can then export this list of potentially exposed employees and contact those individuals to take appropriate precautions.
System Requirements: Office 365 subscription
EMERGENCY RESPONSE OPERATIONS
This application can assist state and local government in incident planning and activation. Initially created by the Washington State Department of Health, this ServiceNow application helps state and local government agencies to optimize their resources in critical locations during emergencies such as the COVID-19 pandemic or other events. This application automates the role assignment and resource activation during the incident planning process.
This application helps an administrator that is responsible for managing resources in the event of an emergency. The application walks through the steps of tracking the response activity or incident in response of an emergency event like a pandemic. The administrator first creates the response activity/incident and proceeds to fill in the details needed for tracking purposes. The application has the administrator identify the field office location(s) the administration is managing for the emergency event. Next, the application provides suggested key emergency response roles/personnel that are deemed mandatory and must be identified at each field office location. An option to add other key roles is available. Then, the field office will be required to assign resources locally for this event. Any person assigned these key roles will be automatically notified. If a field office is short of resources, the field office can request resources from the central office via the application. After resources are filled for the field office, this application can be used to schedule and assign activities daily.
