QUALITY

We deliver unmatched quality in our industry … and in the world.
With quality certifications for CMMI DEV ML4, CMMI SVC ML4, and CMMI ACQ ML3, Buchanan & Edwards is the only business in the world to deliver products, services, and talent at this level of quality.


Quality is vital to the success of Buchanan & Edwards and our quality processes enable us to consistently exceed client expectations, while delivering solutions that are within budget and on time. Our employees are specifically charged with maintaining a commitment to satisfying customer and regulatory requirements, while striving to innovate and improve the quality of the solutions we offer.

With a full-time dedicated quality team that manages, evaluates, and maintains the operation of Buchanan & Edwards’ Quality Management System (QMS), staying ahead of newly implemented requirements and integrating these best practices into our daily operations is seamless. Whether we’re providing services, developing products, or staffing clients with top talent, you can be assured that the highest level of quality will always be there.  

Through our robust internal audits, and our intensive external appraisals, Buchanan & Edwards focus on quality is driven by one goal – to always deliver the best solutions to our clients. This client-centric focus is instilled across our entire organization with personnel actively engaging with our quality team to identify successes and areas of improvement. To ensure the highest level of quality is always delivered, we maintain best practices in these certifications:

  • CMMI DEV ML4
    A collection of best practices meant for Software Development & Support Companies to improve their products and as a result to improve customer satisfaction. 
     
  • CMMI SVC ML4
    A collection of best practices from the Service Industry, with a process improvement approach that provides the organization with essential elements of effective processes (Process Areas).
     
  • CMMI ACQ ML3
    A collection of Acquisition best practices from the government and industry. The model focuses on activities for initiating and managing the acquisition of products and services that meet the needs of customer.
     
  • ISO 9001:2015
    Specifies requirements for a quality management system (QMS) when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
     
  • ISO 20000-1:2011
    A service management system (SMS) standard that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.
     
  • ISO 27001:2013
    Specifies the requirements for establishing, implementing, maintaining and continually improving an information security management system (ISMS) within the context of the organization. It also includes requirements for the assessment and treatment of information security risks tailored to the needs of the organization. The requirements set out in ISO/IEC 27001:2013 are generic and are intended to be applicable to all organizations, regardless of type, size or nature.

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At Buchanan & Edwards, quality is our foremost priority and is the responsibility of each employee, subcontractor and consultant. This level of commitment to quality is why we are unmatched in our industry, with all personnel adhering to the policies and processes of the QMS as documented in the Buchanan & Edwards Quality Manual.

Buchanan & Edwards Quality Objectives:

  • Achieve customer satisfaction for external customers
  • Provide complete and accurate services
  • Deliver our services on a timely basis
  • Provide our services within the established operating budget while maintaining a high level of quality
  • Ensuring the confidentiality, integrity and availability of sensitive information
  • Continuity of services and business operations