ISO/IEC 27001:2013; ISO/IEC 20000-1:2011; ISO 9001:2008 Certified | CMMI Level III Appraised

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Crisis Management System

BE designed, developed and delivered ALERT, a custom web application that helps the Department of State Management Bureau (M) and Secretariat’s Office of Crisis Management Support (CMS) successfully implement new tripwire protocols and disseminate critical tripwire notifications to Department of State users around the world.

COLLABORATION & SOCIAL ENTERPRISE | SOFTWARE ENGINEERING | FOREIGN AFFAIRS


Situation

After the 2012 attack on the U.S. Embassy in Benghazi, the Accountability Review Board provided key recommendations for the Department of State. Recommendation #9 was for “the Department to revise its guidelines to US Embassies & Consulates, requiring key offices to perform in-depth status checks of tripwires.” Tripwires are indicators to help the overseas post and consulates, and CONUS operations plan for and navigate social, economic, political, and natural crises that could negatively impact U.S. safety and security.

Solution

The Department’s Management (M) Bureau and Secretariat’s Office of Crisis Management Support (CMS) sought assistance from Buchanan & Edwards to successfully design, develop, and implement the Action Log for Emergency Response to Tripwires (ALERT). ALERT is a custom C# web application and SQL Server database, utilizing SQL Server Integration Services (SSIS) to provide the tripwire management functionality that CMS requires. The new ALERT system consolidates tripwire-related cables in one location, allowing CMS Program Officers to easily review and, if necessary, create a tripwire event. ALERT uses the messaging, post and user data already stored in the State Message Archive and Retrieval Toolset (SMART) to provide a custom application for automated messaging and tripwire management functionality.

Results:
  • Met the Benghazi Accountability Review Board recommendation
  • Streamline tripwire-related cables into a single location for Program Officers
  • Improve functionality and enhanced workflow to facilitate the management of tripwire events
  • Establish a positive relationship with the Department’s M Bureau & CMS